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Shipping & Returns

Shipping Policy

Apparel are made to order and usually ships within 5-7 business days. Non-apparel usually ships within 7-15 business days. Some materials may need to be ordered from supplier, if not in stock.

**Please let us know, if you need something by a certain date.

Rush Orders will incur an additional fee.

Shipping fees are determined by weight. 

Return & Exchange Policy

Deandra's Heart creates custom products to warm the hearts of gift recipients. We strive to exceed your expectations with each order. We will gladly work with you to exchange items with a like product in the event damage occurs during delivery transit. You must contact us within 72 hours of delivery to inform of damage or refund. We will require photographs of damaged item to submit for delivery claims. Otherwise, due to the custom nature of most items, returns and exchanges are not allowed.

Payment Methods

- Credit / Debit Cards

- Cashapp

- Offline Payments

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